Why Sage CRM

Over 15,000 small and medium sized companies across the globe use Sage CRM every day to accelerate sales, drive business productivity and make every customer interaction count.

It is used by enterprising, growing companies seeking new ways to interact with customers, leverage the power of social media and take advantage of the latest mobile developments to further grow their business.  

Accelerated Sales

Sage CRM provides sales teams with powerful tools and quick access to the information they need to manage and progress leads and opportunities.  It is helping thousands of small and medium sized businesses across the globe automate their sales process.  And Sage CRM gives you and your sales team detailed account and pipeline information so you can close details faster.

Sage CRM helps businesses accelerate sales:
  Real-time business information: prepare for important sales meetings using up-to-date customer details
  Powerful out of the box sales reports: make informed business decisions faster
  Accurate forecasts and opportunity management: see what stage sales deals are at in your pipeline
  Sales opportunity tracking: progress leads, convert them to opportunities and allocate them to the right reps or
    teams
  Sales dashboards: gives sales executives and managers the information they need to see sales performances in
    real-time
  Business Accelerators for Sales: track KPIs, help sales people become more productive and close sales faster 

Targeted Measurable Marketing

With Sage CRM you can slice and dice your customer and prospect information to create campaign lists with the highest potential for success, plan your campaigns with precision and track campaign results with ease.  Sage CRM also works with key social media applications including LinkedIn, Facebook and Twitter, helping you to reach and engage with your customers and prospects across multiple touch points.
  Total campaign management
  Customer segmentation
  Lead Management
  Sage E-marketing for Sage CRM
  Social CRM
  Reporting & Analysis
  Outbound call management
  Interactive dashboard

Deliver exceptional customer service

As your business grows you may find that retaining and supporting your customers with a consistent customer experience becomes harder to manage. 

Sage CRM gives your customer service team increased visibility into customer issues and makes every agent more productive, empowering them to upsell and cross-sell to drive more business.  With case management, a centralised knowledge base and powerful reporting, Sage CRM gives customer service teams access to update customer information from right across the business.  Customer Services teams can now have more meaningful conversations with customers, leading to increased customer satisfaction and faster call resolution times, helping them to be more productive. 

                                                                                                               Sage MOBILE CRM 

   Sage CRM provides you with a powerful mobile
   solution for working on the road or outside the
   office.  You can use one of the three dedicated free
   apps for Android, iPhone and Windows 8. 
   Alternatively, you can log into Sage CRM using your
   mobile device or tablet.  Whatever you preference,
   the mobile CRM solution gives you and your team
   the ability to:

        Make important business decisions on real-time 
          reports
        Access critical customer data on the road or at
          customer sites
                                                                                                                    Accomplish more on any device, regardless of 
                                                                                                                      your location

Email Marketing

With Sage CRM, you can send emails up to 2,000 customers for free in Sage CRM using MailChimp.  You can build campaigns using dozens of predefined templates or create a new template for your business.

Once you’ve started MailChimp campaign, you can view how recipients interact with the campaign emails and follow up with appropriate actions in Sage CRM.

Sage CRM and MailChimp give you the built-in email marketing tools you need to reach customers and prospects and:

  Build campaigns faster
  Send your messages to the right people at the right time
  Track and improve your campaigns using analytics
  With Sage CRM, you can monitor open rates and responses to you campaigns in real-time.  You can use this
    information to improve future campaigns and increase your return on investment in Sage CRM.

Social CRM

Social CRM is a business strategy that enables the forging of richer, deeper and more intimate relationships with customers and prospects.

Sage CRM makes it easy as possible to manage customer relationships on social media.  You can:

  Provide better customer service by monitoring what customers are saying on Twitter
  Generate leads by searching for prospects on LinkedIn
  Gain business insight through customer research on Facebook

Sage CRM and Sage ERP

When you marry your Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions, you can transform your business into a more customer-centric and efficient company.

By joining Sage CRM and Sage ERP, your company can:

  Improve interdepartmental communication by enabling
    different departments to collaborate
  Reduce duplication of data and of work by giving
    employees a means of updating a single, central
    database
  Make more informed business decisions by providing
    managers a better view of your business and of
    customers
  Become more customer focused by making key
    information available across departments
  Drive profitability with more productive employees
    and efficient business processes

Sage CRM Builder

Sage CRM Builder can help you become more productive, it can help your teams become more efficient, and it can help you manage the important areas of your business.

It’s one of the most powerful and flexible tools for Sage CRM.  With Sage CRM Builder, you can:

  Plan events
  Run training courses
  Manage products and equipment
  Oversee key business projects
  Track competitors 

CentrePoint Software can carry out a business analysis to see how Sage CRM can meet the requirements of your business.  Speak to us on 020 7831 3050 or email: info@CentrePointSoftware.co.uk to see how we can help you