Sage Business Partner of the Year
Sage 50 Support
There are two options available if you need support on Sage 50 Accounts:
Telephone Support directly from Sage
Telephone Support from CentrePoint Software
Telephone Support directly from Sage – Sage Cover
Sage provide a telephone support service, with over 350 technical advisors all trained to support Sage software. They can be contacted 9am – 5pm, Monday to Friday.
Sage Cover includes:
- Telephone & Email support
- Exclusive discounts on additional licences, upgrades and stationery
- Quarterly Solutions magazine
The table below shows the different levels of support available and the key features & benefits
Key Features | Sage Cover Online | Sage Cover | Sage Cover Extra |
Sage Community Ask questions, seek and discuss business advice from other community members | Yes | Yes | Yes |
WebChat Communicate with our advisers in real-time by sending instant messages online | Yes | Yes | Yes |
My Sage Manage your Sage account, view and pay invoices and view activation keys and information submitted to HMRC | Yes | Yes | Yes |
Telephone support Great support, person to person |
| Yes | Yes |
Email Support For more detailed questions and answers | Yes | Yes | Yes |
Ask Sage | Yes | Yes | Yes |
HR Advice Online | Yes | Sage 50 Payroll, Instant Payroll | Sage 50 Payroll |
Health & Safety Advice Online | Yes |
| Sage 50 Payroll, Sage 50 Accounts, Sage Instant Accounts |
Software Updates Keep your software up to date with the latest legislation | Yes | Sage 50 Payroll | Sage 50 Payroll |
Data Repair Should your Sage data become lost or corrupted |
| Standard: Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts | Express: Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts |
Business News Hundreds of online documents covering a wide range of business topics | Yes | Yes | Yes |
Monthly e-Newsletter The latest technical tips on your software | Yes | Yes | Yes |
Exclusive savings On Sage software and services | Yes | Yes | Yes |
Annual Upgrades Stay ahead of the game with the latest features and improvements |
|
| Yes |
Call Back |
|
| Sage 50 Accounts, Sage 50 Payroll, Sage Instant Accounts |
Free Customised Reports |
|
| Sage 50 Accounts, Sage 50 Payroll |
Telephone Support from CentrePoint Software
CentrePoint Software provides support for Sage 50 Accounts users dependent on their specific needs. We can provide support through:
- An annual support contract
- An ad-hoc basis.
We strive to work closely with users, building an effective an enjoyable working relationship. We perceive our provision of support as not just helping users to use their software, but helping our users and their organisations run effective departments, which in turn will help to drive users businesses forward.
Contact CentrePoint Software on 020 7831 3050 to discuss your support needs and see which support service will best meet your needs.
