Act! Business Care - Support

There’s no better way to protect and extend your Act! investment than with Business Care, a comprehensive maintenance and support plan that delivers the latest technology, peace of mind, and exceptional value to you and your business. 

There are 4 Business Care Plans available:

          Bullet Point  Business Care Support – Service Plan

          Bullet Point  Business Care Bronze – Basic Plan

          Bullet Point  Business Care Silver – Essential Plan

          Bullet Point  Business Care Gold – Premier Plan 

With Business Care, you get automatic access to new product innovations, expert support you can count on, and valuable extras that help you reduce the time, effort, and cost of operating your Act! solution. 

 

Contact CentrePoint Software on 020 7831 3050 to discuss your support needs to see which plan will best meet your needs.

 

The table below shows the different Business Care Plans available and the key features & benefits  

 

SUPPORT

(Service Plan)  

BRONZE

(Basic Plan)

SILVER

(Essential Plan)

GOLD

(Premier Plan) 

Latest Technology

        

     

 

 

          √

 

 

          √

 

 

          √ 

  - Feature and platform enhancements

Peace of Mind 

 

 

    9am - 5pm

   

           

 

 

    8am - 6pm

 

 

    8am - 6pm

  - Customer Support 

  - Advanced -level Act! Support Advisors

        

           

           

          √ 

  - Appointment scheduling 

        

           

           

          √ 

  - Voice Message support

        

 

 

          √ 

  - Remote access support

 

 

          √

          √ 

Exceptional Value 

        

 

 

 

 

 

 

 

          √ 

  - Act! Anytime Learning

  - Handheld Contact

        

           

   50% off RRP

   50% off RRP

  - Act! emarketing

   

          √

          √

          √ 

  - Act! Marketplace

       

          √

          √

          √ 

  

Latest Technology 

Feature and Platform Enhancements:  Stay current with the newest product innovations, plus stay compatible with popular operating systems and productivity tools, with automatic feature enhancements and platform updates1. 

 

Peace of Mind 

  -  Customer Support:  Get the help you need to keep your business running smoothly – you can consult with
     expert Act! Support Advisors ready to answer “how to” questions, show you time-saving shortcuts, and quickly
     resolve issues related to Act!.  Interact with Act! Support Advisors through the method most convenient for
     you, including phone and email options.  All customers also have access to the Act! Knowledgeable articles free
     of charge.
  -  Advanced-level Act! Support Advisors:  Have access to the most experienced Act! Support Advisors
  - 
Appointment Scheduling:  Consult with dedicated Act! Support Advisors on a date and time most convenient
     for you, using the appointment scheduling application.
  - 
Voice Message Support:  Avoid wait time times by leaving a message for Act! Support Advisors and receive a
     response when the next advisor becomes available.
  -  Remote Access Support:  The Act! Support Advisors can remotely access your machine with your permission to
     help answer any of your program queries3.

 

Exceptional Value

  -  Get up-to-speed quickly with online training courses available with Act! Anytime Learning.
  - 
Handheld Contact™2:  Handheld Contact for Act! makes it simple to go mobile with the power to wirelessly
     access and manage your Act! Contacts, Calendar, Activities, and more right on your mobile device – even if you
     have no Internet connection.
  - 
Act! emarketing:  Powerful and easy-to-use emarketing tools enable you to quickly segment lists and groups,
     then create, send, and track professional, eye-catching email campaigns that reach customers and prospects
     with the right message at the right time – all from within Act4!
  -  Act! Marketplace:  Get exclusive discounts on Marketplace solutions.

 

Contact us on 020 7831 3050 or email: info@CentrePointSoftware.co.uk to discuss your Act! Business Care Plan

 

Page Break 

1Provides access to the latest feature enhancements and platform updates for your Act! software released during your enrolment for Business Care Gold, Silver or Bronze.  Business Care is not required for continuous access to product fixes for supported versions.
2These products and services are provided by a third-party vendor.  Discounts are available for Business Care Gold and Business Care Silver subscribers only.  Swiftpage and its affiliates are in no way liable or responsible for any claims made related to products or services provided by third-party vendors.  Swiftpage does not guarantee the quality of third-party products or services.
3Remote support is provided whilst you are on the phone and with your explicit permission only.  A small application must be installed on your machine to enable remote access session.
4Act! emarketing Business Care benefit is valued at£108.00 per year.

 

  

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