Sage Support - Sage Line 100, MMS & Sage 200

Having over 900 satisfied customers we pride ourselves on our successful approach to projects and provision of on-going support – focusing on the human aspect to meet business requirements and challenges. 

 

Support

CentrePoint provide a dedicated, qualified, and every experienced support team to resolve issues and help our users to get the most out of their systems.  Our support team will take ownership of your problems and work hard to remedy these in an efficient manner.

Support is available from 9am to 5.30pm on normal working days and is provided by telephone, email and remote connection.  We also provide the ability for users to send us their data so we can carry out data assessments and respond with appropriate recommendations (all of this is provided by our standard support service).

We do not operate on a call-back basis – we expect to successfully complete most calls immediately, though of course questions requiring investigation will probably require us to call the user(s) back.

We strive to work very closely with our users, building an effective and enjoyable working relationship. 


We perceive our provision of support as not just helping users to use their software but helping our users and their organisations run effective departments, which in turn will help to drive our clients businesses forward.  We see our role as helping users to do their jobs.

 

CentrePoint Software's Supported Customers

The dedication of the CentrePoint software support team is visible from the high levels of customer retention and customer referrals.  

Our continual commitment is shown in the survey Sage recently carried out where they contacted CentrePoint Software’s clients to ask “what does your Sage Business Partner do well?” 
 

Responses:

"They really listen to what we want and provide us with solutions to do it.  Customer support is excellent with excellent response times." 

"We particularly like having a key contact who supports us so that we get to know them and they get to know us & understand our requirements." 

"They are particularly good at supporting staff with different levels of confidence & skills." 

"They (CentrePoint Software) are always willing and very useful when I need their help.  They have respectful staff members and they assist when I have a problem/breakdown with my system." 

"Respond quickly.  Offer added value.  Often go over and above needed."

 

Please contact CentrePoint Software on 020 7831 3050 or email: info@CentrePointSoftware.co.uk if you wish to receive a support quote.

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